There are many opportunities to improve our services in Turkey

Marriott made statements to the AA Correspondent about Amazon Turkey’s activities.

Stating that they started operations in Turkey as Amazon.com.tr about 4 years ago and were pleased with the growth momentum and increasing customer interest during this period , Marriott said these successes in Turkey gave them confidence to invest even more here.

Regarding the logistics center to be opened in Istanbul, Marriott said: “As part of this, we announced that we will open our first logistics center in Istanbul this year, which will help us meet the growing demand from our customers. Although the opening of our new logistics center is a big step for us, we still believe that it is our first day in Turkey and there are many more opportunities to improve our services.

As in all other countries, we have a long-term strategy for Turkey. Our plans continue to focus on better serving our customers, increasing our product line, and providing fast and reliable delivery options. In the coming years, we will also implement our projects which will further improve the customer experience and help our business partners to develop their business in Turkey. »

Providing information on how they are meeting e-commerce customer expectations, Marriott said: “Actually, I think the answer to the question of what everyone expects from a good shopping experience is not no secret; a wide range of products that allow you to choose freely, the price and the ease of your shopping experience.

We all want to have quality products that we can choose from a wide range at affordable prices. When we find products that we like, we expect them to be delivered to us quickly and, if possible, free of charge. Finally, if we are dissatisfied with our purchase, we want to have a hassle-free post-purchase experience with immediate response, responsive customer service, and easy return policies.

“Customer orientation is at the center of our activities”

Highlighting that all of the features mentioned are available on Amazon, Marriott said it currently offers millions of products in 23 categories to its customers. Highlighting that Prime members can enjoy fast, unlimited and free delivery with no minimum shopping cart amount, Marriott said, “And of course, we have an excellent customer service team that helps our customers have a great shopping experience. perfect with us.Our team was honored with this year’s Stevie Sales and Customer Service Awards.He won Gold in the ‘Retail Customer Service of the Year’ category.

Most recently, we were popularly voted ‘Best Delivery and After-Sales Service Company’ at the 2022 ECHO Awards. Our customer focus is central to everything we do. We start each day by focusing on our customers, and we are constantly working to meet their expectations and provide them with the best experience.”

“Prime brings the best in shopping and entertainment to over 200 million members worldwide”

“The world has been!” Pointing out that there are membership programs that offer the perks people say, Marriott explained that Prime, which is shaped around “unlimited, fast, free and flexible delivery,” offers the best in shopping. and entertainment to over 200 million members. in the whole world.

Mentioning that these services in Turkey include fast and free delivery with same-day, next-day and two-day shipping options, regardless of the amount of the basket, Marriott said: “At the same time, accessing every day special offers on popular brands, boasting great Prime Day discounts and deals Everyone can get unlimited access to award-winning movies and series with Prime Video, free games and in-game content with Prime Gaming for just 7.90 TL per month.

We introduced our Prime membership to our customers in Turkey in September 2020, and we are extremely happy to see our customers’ interest in Prime increasing day by day. »

Noting that what makes Prime unique are the unique benefits it offers at an affordable price, Marriott stressed that there is no other place where customers can enjoy thousands of movies and shows. TV shows they can watch instantly, award-winning productions, discounts on a wide range of products and fast, free delivery all at once.

Mentioning the other benefits of Prime aside from fast and free shipping and member-only discounts, Marriott said that they offer unparalleled entertainment benefits to their customers with Prime Video and Prime Gaming.

Marriott said: “With Prime Video, our members have unlimited access to a wide selection of popular movies, TV shows and documentaries, including exclusives for Amazon. With games and a monthly subscription to a favorite streamer on Twitch.tv, they can enjoy a holistic gaming experience. The best part of all this is that none of our customers have to pay any additional fees. All these benefits are included in the monthly 7.90 TL . ” he said.

The most popular games among Prime Gaming members: League of Legends, GTA and FIFA

Giving details of the most popular games and movies, Marriott said Amazon Original productions, in particular, are very popular in Prime Video.

Highlighting that they have tripled the amount of Amazon Original content worldwide since 2018, Marriott, The Boys, The Wheel of Time, Tom Clancy’s Jack Ryan, The Underground Railroad, Sound of Metal, Coming 2 America, The Tomorrow War and Being the Ricardos.

Marriott said:

“Among these, The Wheel of Time was number 1 in Nielsen’s streaming platform series rankings, with over a billion minutes of viewing time in its first three episodes of premiere. premiere week. The Lord, which was highly anticipated in September of this year and became the biggest production in television history in terms of scope and scale. of the Rings series: The Rings of Power will also be broadcast on Prime Video.

Likewise, there is incredible interest in Prime Gaming, especially from gamers in Turkey. In fact, Turkey has become one of the fastest growing markets on Amazon globally in terms of Prime Gaming membership. League of Legends, GTA and FIFA stand out among the most popular games among Prime Gaming members in Turkey.”

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